At Zymofar, we strive to ensure customer satisfaction with our ERP, CRM, and web development services. This policy outlines our terms for cancellations and refunds, including payments processed via Razorpay.
Cancellation of Services: Customers may cancel their subscription or service agreement by notifying us in writing at least 7 days prior to the next billing cycle or service renewal. Cancellations can be requested via email at info@zymofar.com.
Refund Eligibility: Refunds are available for services cancelled within 7 days of the initial payment, provided no significant work (e.g., custom development, ERP setup) has been initiated. Refunds are not applicable for services already rendered or partially completed.
Refund Processing: Eligible refunds will be processed within 7-10 business days via Razorpay, and the amount will be credited to the original payment method. Any transaction fees charged by Razorpay are non-refundable.
Non-Refundable Services: Custom development, one-time setup fees, or third-party service integrations (e.g., hosting, domain registration) are non-refundable once initiated or completed.
Dispute Resolution: In case of disputes regarding refunds, customers can contact our support team at info@zymofar.com. We aim to resolve issues fairly and promptly.
Policy Updates: This Cancellation & Refund Policy may be updated periodically. Customers will be notified of significant changes via email or our website.
Contact Us: For any questions or to initiate a cancellation/refund request, please reach out to us at info@zymofar.com or call us at our support number listed on the website.